Legal

1. What tokens are

Tokens are prepaid digital credits used inside Visagely to train models, generate images, or unlock related features. Tokens have no cash value outside the Service, are non-transferable, and are not a bank deposit or stored-value instrument.

2. Purchases

Prices, pack sizes, and discounts shown on the Tokens page are in euros unless stated otherwise and may change. Taxes may apply depending on your location. Payment is handled by our payment provider; completed charges appear on your statement under their descriptor or “Visagely.”

3. Consumption

Tokens are deducted when you start a billable action (for example training or generation). Failed jobs caused by a clear Visagely system error may be retried or have tokens restored at our discretion after review. Failures caused by unsuitable uploads, user cancellation, or third-party platform issues generally do not qualify for automatic restoration.

4. Refunds

Because tokens unlock immediate digital processing, purchases are generally non-refundable once tokens are delivered to your account. If EU/UK consumer cooling-off rights apply and you have not begun using the purchased tokens, you may request a refund within the applicable statutory window by contacting Support and including your account email and order reference.

We may also grant a refund or courtesy credit when:

• You were charged twice for the same purchase
• Tokens were not delivered due to a verified payment or provisioning error
• Required by applicable law

5. Promotional and free tokens

Introductory, referral, or complimentary tokens may expire, carry usage limits, or be revoked if obtained through abuse. Free tokens have no cash refund value.

6. Chargebacks

If you initiate a chargeback, we may suspend the account while the dispute is investigated. Contact Support first so we can help resolve billing issues quickly.